The European Commission published a list of so called extraordinary circumstances. The aim of that list is to end confusion over when airlines can claim events are beyond their
control, which means they do not have to pay compensation, and when they
must compensate passengers for the delay or cancellation. Events that are not extraordinary include technical issues found during
scheduled maintenance or failure to maintain aircraft properly, air crew
running over their hours as a result of poor planning, and absence of
flight documentation. The full list of extraordinary circumstances is here.
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